Do you have any recipes I can use?
Yes, we have a wide range of recipes for steak, sausages and vegetarian recipes. We love hearing about new recipes, so if you have any email them to [email protected] and we will share them on our social media and tag you in the post.
What restaurants currently serve Black Rock Grill?
There are restaurants all over the world of all sizes who have added Black Rock Grill, from cruise liners to small pubs and bistros. Here are some of our current customers:
Silverseas cruise liners - USA
The Three Horseshoes
Steak House Group - Saudi Arabia
Potters Leisure Resort - UK
Mermaid Tavern - UK
Will you help with marketing materials?
We provide professional images, photos and Logos, table talkers and meal flags to help with your launch. Our digital marketing team can help you with setting up an awesome social media program. Send us your images so we can help get the word out about your exciting new stone grill concept.
How can I use Black Rock Grill to promote my restaurant?
You can contact the local media and ask them to write a piece or review about your hot rock dining or invite some food influencers in for a free meal in exchange for them posting photos on social media. They may charge a fee for this but it is a great way to spread the word out about your restaurant.
You can also encourage your diners to share photos and check in on their social media. You could offer a free drink for every check-in when they order a meal.
Creating a business page on Twitter, Instagram and Facebook will help people find your place and you can share photos of food cooking on the Black Rock Grill. These days, photos of food do really well on social media.
Set up an account on Google my business and you will come up when people search for local places to eat. Encouraging your diners to leave Google reviews will also help as people rely heavily on reviews when choosing somewhere to eat.
How does Black Rock Grill reduce kitchen costs in a restaurant?
The Black Rock Grill concept certainly cuts staff kitchen costs as well as the need for an expensive kitchen set-up. Our ovens are not required to sit under an extraction hood and that will save you a small fortune in design and installation. Working with our stone grill also requires less preparation time and your customers are tabletop cooking their steak on the stones.
How are you different from your competitors?
When our customers talk about Black Rock Grill, they always say“You really get what you pay for.” They love the quality of the products and the fact that they are built to last. Black Rock Grill was established in 2005 and we are the leading supplier of Steak On The Stone and stoneware cooking products.
There are many individuals who have copied our Steak on the Stone sets in bamboo and porcelain so please do check you are buying from a reputable supplier. If in doubt, you can ask to see certificates that the rocks, boards and plates are food safe. Iron, Cadmium, Magnesium is naturally occurring in rocks, stone and ore so ensure your food safe and ask to see certificates of food safety.
We offer our customers the best customer service and ongoing support. When you place an order with Black Rock Grill we guarantee that you will love our quality and get many years from your Black Rock Grill.
What if I want a Black Rock Grill oven for my home?
If you would like to heat multiple rocks at once then we recommend the ROXY12 oven which can hold up to 12 rocks. You can buy this online from our UK and USA online stores.
Please contact us if you would like more technical information or shipping details.
What is the difference between the Black Rock Grill home products and the professional products
The home range is products for domestic use, the steak on the stone sets are sold individually or in small sets. Whereas the professional range includes an oven, platters and rocks in case and cartons and marketing materials.
Where does Black Rock Grill deliver?
We deliver all over the world. We are based in Basingstoke, UK and have fulfilment centres in Australia and the USA.
Can I track my order?
Yes, once your order has been sent we will give you a tracking number. If you are concerned about a delivery or it is late, check our website for your country office phone number or email [email protected] and one of our team will look into it for you.