Privacy

How will we use the information about you?

To process your order, we will need the following information from you:

  • Full name
  • Address
  • Phone number
  • Email address

We will only collect information about you that is necessary.

If you buy a product from us, we will need to pass your name, address, email address and phone number to a courier. If you have any questions about this please email marketing@blackrockgrill.com.

If you place an order with us you will not automatically be added to our mailing list. Your data will be stored in our database for 5 years unless you request it is removed under the General Data Protection Regulation (the right to be forgotten / the right to erasure). You also have the right to

If you choose to opt-in to our mailing list we will send you emails about:

  • New products we think you might be interested in
  • Events
  • News from Black Rock Grill
  • Discount offers
  • Recipes

You have the right to withdraw from this at any time by clicking the unsubscribe button on the email or emailing us at [email protected].

As part of the registration process for our e-newsletter, we collect personal information. We use that information for a couple of reasons: to send you newsletters and emails; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails. Our Shopify stores are also connected with Mailchimp in order to transfer email subscriptions from one platform to another and collect statistics. To do this, Mailchimp have installed a tracking snippet on our website.

When someone visits www.blackrockgrill.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

If you are buying for the home, then you will make a purchase through Shopify, EBay, Amazon or Not On The High Street. Click below to read their privacy policies:

Ebay

Amazon UK

Amazon.com

Not On The High Street

Shopify

Shopify USA

If you are buying for a restaurant or for commercial use then you will buy directly from Black Rock Grill or Black Rock Grill USA.

When you purchase from Black Rock Grill, your name, address data, email and contact number will be stored in our database.  In order for the goods to be delivered, we will need to pass on your name, address, phone number and email address onto a courier company (DPD, Royal Mail, MyHermes, PikPak, Ameriwold). When you place an order you have the option to opt-out, however this will cause a delay to your order.

Click here to view the privacy policies for the couriers we use:

DPD
Royal Mail

MyHermes

PikPak
Ameriworld

Please be assured that we do not share your personal details with any other company without your consent.

Access to your personal information:

Under GDPR you have the right to access and amend any of your personal data that we hold.

You are entitled to view, amend, or delete the personal information that we hold. Email your request to [email protected]