Returns Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If the item is not in the original packaging or has been used then we have the right to refuse a refund.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition or is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Please note that partial refunds are given at our discretion once the goods have been received.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.

  • Late or missing refunds
  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

If you would like to send a damaged product back, it is the discretion of Black Rock Grill as to whether or not we pay for return postage / courier. Pleas discuss with someone from Black Rock Grill before sending it back.  If the product is damaged and not in a good condition then we will ask you to dispose of it. If you still decide to send it back then we will not cover the cost of sending it back.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:

Black Rock Grill
Unit 1 Bear Court
Basingstoke UK
RG24 8QT

If you are in the USA please send the goods to:

Please ensure you email [email protected] to tell us you are returning the goods and would like a refund. If there is no contact then we will not issue a refund.

To return your product, you should mail your product to:

Black Rock Grill
Unit 1 Bear Court
Basingstoke UK
RG24 8QT

If you are in the USA please return the goods to:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £40, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.