Here are some frequently asked questions about Black Rock Grill….

Is lease finance available?

Lease finance for Black Rock Grill is available at low monthly rates over 2, 3, 4 or 5 year terms subject to status. Contact us for a lease application form. We ask for payment in advance before we ship your order and payment can be made by bank transfer, credit card, PayPal and all other online payment methods.

Do you have any recipes I can use?

Yes, we have a wide range of recipes for steak, sausages and vegetarian recipes. We love hearing about new recipes, so if you have any email them to sales@blackrockgrill.com and we will share them on our social media and tag you in the post.

What restaurants currently serve Black Rock Grill?

There are restaurants all over the world of all sizes who have added Black Rock Grill, from cruise liners to small pubs and bistros. Here are some of our current customers:

Silverseas cruise liners - USA
Legoland
The Three Horseshoes
Steak House Group - Saudi Arabia
Potters Leisure Resort - UK
Mermaid Tavern - UK

Will you help with marketing materials?

We provide professional images, photos and Logos, table talkers and meal flags to help with your launch. Our digital marketing team can help you with setting up an awesome social media program. Send us your images so we can help get the word out about your exciting new stone grill concept.

How can I use Black Rock Grill to promote my restaurant?

You can contact the local media and ask them to write a piece or review about your hot rock dining or invite some food influencers in for a free meal in exchange for them posting photos on social media. They may charge a fee for this but it is a great way to spread the word out about your restaurant.

You can also encourage your diners to share photos and check in on their social media. You could offer a free drink for every check-in when they order a meal.

Creating a business page on Twitter, Instagram and Facebook will help people find your place and you can share photos of food cooking on the Black Rock Grill. These days, photos of food do really well on social media.

Set up an account on Google my business and you will come up when people search for local places to eat. Encouraging your diners to leave Google reviews will also help as people rely heavily on reviews when choosing somewhere to eat.

How does Black Rock Grill reduce kitchen costs in a restaurant?

The Black Rock Grill concept certainly cuts staff kitchen costs as well as the need for an expensive kitchen set-up. Our ovens are not required to sit under an extraction hood and that will save you a small fortune in design and installation. Working with our stone grill also requires less preparation time and your customers are tabletop cooking their steak on the stones.

How are you different from your competitors?

When our customers talk about Black Rock Grill, they always say“You really get what you pay for.” They love the quality of the products and the fact that they are built to last. Black Rock Grill was established in 2005 and we are the leading supplier of Steak On The Stone and stoneware cooking products.

There are many individuals who have copied our Steak on the Stone sets in bamboo and porcelain so please do check you are buying from a reputable supplier. If in doubt, you can ask to see certificates that the rocks, boards and plates are food safe. Iron, Cadmium, Magnesium is naturally occurring in rocks, stone and ore so ensure your food safe and ask to see certificates of food safety.

We offer our customers the best customer service and ongoing support. When you place an order with Black Rock Grill we guarantee that you will love our quality and get many years from your Black Rock Grill.

What if I want a Black Rock Grill oven for my home?

If you would like to heat multiple rocks at once then we recommend the ROXY12 oven which can hold up to 12 rocks. You can buy this online from our UK and USA online stores.
Please contact us if you would like more technical information or shipping details.

What is the difference between home products and RESTAURANT products?

The home range is products for domestic use, the steak on the stone sets are sold individually or in small sets. Whereas the restaurant range includes an oven, platters and rocks in case and cartons and marketing materials.

Where does Black Rock Grill deliver?

We deliver all over the world. We are based in Basingstoke, UK and have fulfilment centres in Australia and the USA.

Can I track my order?

Yes, once your order has been sent we will give you a tracking number. If you are concerned about a delivery or it is late, check our website for your country office phone number or email sales@blackrockgrill.com and one of our team will look into it for you.

Is Black Rock Grill GDPR compliant?

Yes we are, we take data protection very seriously and only collect the data that we need to place the order. We don’t store data longer than we need to. The details can be found in our Privacy Policy.

What if I need to return something?

If your product arrives damaged or gets damaged after use, email some photos to sales@blackrockgrill.com and one of our team members will discuss sending a replacement product with you.

Does the steak on the stone set off the smoke alarms?

Tabletop cooking in the restaurant is going to generate some fumes and we recommend the following to keep the fumes to a minimum, swap the smoke detectors for heat detectors, trim excess fat from protein, do not marinate your protein in oil or butters, keep oils and fats to a minimum when cooking on the rock.

How does the exporting and shipping work?

All exports are expertly packed in wooden crates to ensure that your Black Rock Grill system arrives in good condition. Consignments in the USA, Canada, Caribbean, Central & South America are dispatched from our office in New Castle DE. Within the EC we can arrange shipping door-to-door. For the rest of the world, our freight forwarders can arrange air freight or ocean freight depending on how quickly you want the Black Rock Grill. We prefer to ship DDP - Delivered Duty Paid which means the crate is delivered without you having to arrange to clear the goods locally. If DDP is not possible then your order will be shipped on CIF - Cost Insurance Freight basis to your nearest port, from where you will need to arrange customs clearance and delivery at your cost. We always get three quotes to ensure you are not paying over the odds.

Have the ovens been checked by external organisations for health and safety?

The health and safety of our customers and their diners is very important to us.
We go out of our way to ensure that our ovens comply with the latest legislation concerning work equipment.
We are constantly updating and improving our equipment which complies with the following organizations:

ANSI: Compliance to ANSI signifies that the design and manufacture procedures used are in line with the American National Standards and meet the Institutes essential requirements for openness, balance, consensus and due process.

NSF: NSF International is The Public Health and Safety Company, providing public health and safety risk management solutions to companies, governments, and consumers around the world. Compliance means design, manufacture, and materials comply with the NSF International standard.

CESA: Members undertake to operate to a code of conduct that covers the manufacture, supply, installation and after-sales service that buyers can expect from members of CESA. The CESA code ensures that any products for sale within the EU will be marked to confirm that they comply with relevant European directives.

IP44: Our ovens have been accredited with the international standard for Ingress Protection against solids smaller than 1mm and protection against water spray from any direction. This is an essential requirement for Marine Compliant equipment.

CE: The CE marking certifies that a product has met EU consumer safety, health or environmental requirements.

How can I pay for a Black Rock Grill system?

We ask for payment in advance before we ship your order. Payment can be made by bank transfer, credit card, paypal and all other online payment methods.

What is included when I order a Black Rock Grill system for my restaurant?

Black Rock Grill Systems include all you will need to get up and operational. Each system comes with a different number of rocks and platters but they all come with the following:

Oven
Rocks
Porcelain platters or Bamboo Platters
Stainless steel under plates
Rock shovel and pick
Warranty
Menu planning ideas
Table Talkers
Meal Flags
Disposable bibs
Flakey grilling salt
Images for marketing
Wiring diagram for your electrician if you need to make some changes
We also include a staff training video and manual with risk assessments and health and safety advice.

What is the ROI on a Black Rock Grill system?

Black Rock Grill is a high quality dining product so operators are able to charge a premium on meals served on the rock; this tends to have a beneficial effect on the food margin.

If you serve an extra 8 meals a day (assuming that this is an 8oz steak) then the payback time on your total outlay for Black Rock Grill system could be around 2 to 3 months.

We can supply more detailed operational figures once we know what you are planning.

What food should I put on my menu once Black Rock Grill is installed?

One of the major benefits of the Black Rock Grill is the 440°C / 824°F rock oven. The higher temperature allows you to include a range of food on your menu.
The high-temperature rock oven heats the rock to achieves the bacteria kill time 75°C /167°F for 30 seconds and so you can include chicken, burgers, pork on your menu.
Typically beef steak is the favorite meat but there are a number of venues that attract customers with exotic meats like Zebra, crocodile, buffalo, kangaroo, and ostrich etc.
Seafood steak and fillet cuts are popular so also is lobster. For a more comprehensive list please reach out to us.
Black Rock Grill is used in a whole range of different restaurants. The system can be adapted to many different ethnic styles of food and marinades including Indian, Mediterranean, Asian, Fusion and Arabic to name but a few.

How will Black Rock Grill improve my food offering?

Our customers have seen many benefits to having Black Rock Grill on their menu. Including:
● Drives more customers to your restaurant
● Increase in the average spend
● Can work well on its own or with your current menu
● Generates more profit
● Reduced kitchen costs

What are the benefits of introducing Black Rock Grill

● Gives you an edge over your competitor
● Your restaurant will have a USP like no other
● Helps you promote healthy dining as no fat or oil is used
● Allows you to serve meals in 6-8 minutes from order
● Lets customers cook their meal just the way they want it (no more returned meals)
● Adds value to an existing menu or operates as a stand-alone dining experience
● Relieves the pressure during busy shifts in the kitchen as most grilled items can be cooked on the rock
● Offers your customers an experience they will not forget
● Brings theatre and live cooking directly to the table
● Improves your gross profit as all meals are made to order
● Allows you to add a premium price to dishes on the rock

What is the Black Rock Grill experience?

Black Rock Grill is a concept that allows customers to take control of their own meal by cooking it themselves at the table. The food is cooked at high temperature on a volcanic rock, which itself has been heated to over 440 degrees Celsius /824 Fahrenheit in a specially designed and purpose-built oven.

Who are Black Rock Grill’s customers?

Since its launch in 2005, over 30,000 Black Rock Grill systems have been installed worldwide.
Around 8000 are in the UK with the rest in USA, India, Dubai, Saudi Arabia, Romania, Sweden, Finland, Russia, Nigeria, India, Costa Rica, Australia, Singapore, Canada, France, Greece, Malta and 38 other countries.

Many Black Rock Grills are in stand-alone restaurants (including Japanese, Korean and Indian) but they are also in hotels, pubs, golf clubs, nightclubs, bowling alleys, food courts and on cruise ships and passenger ferries.

Cruise Lines, Silverseas and Royal Caribbean Cruise Lines are giving cruise passengers a Black Rock Grill option on many of their cruise ships

Who is behind Black Rock Grill?

We are a family business, Black Rock Grill was started in 2005 by Debbie & Peter Hatter. Prior to setting up Black Rock Grill, we operated hotels, restaurants and pubs in many worldwide locations where we had the opportunity to formulate their ideas into the present concept.

We are particularly keen to ensure that operators of Black Rock Grill have equipment that is ‘fit for purpose’ and certified to be safe for employees and customers under all working conditions.

Black Rock Grill Limited is a UK registered private company operating from purpose- built premises in Hampshire, UK.

Black Rock Grill USA Inc was registered in Delaware USA in 2014 and is our associated company operating out of Miami, Florida to fulfil the growing demand of our great brand.

Can I purchase more rocks?

Of course you can! If you are in the UK call us on 01256 359858 or If you are in the USA the number is +1 877-449-6948. Alternatively you can email us at: general@blackrockgrill.com

Do I need extra insurance for accidental injury?

The answer to that is no, but we do recommend that you speak to your insurance broker. In our experience insurers put Black Rock Grill cooking the same category as they do a sizzling cast iron skillet which is served superheated and can also cause a burn if touched.

Is Black Rock Grill safe for children?

Absolutely, the Black Rock Grill concept is very family friendly. When you buy a system we include table talkers and flags which tell the customer not to touch the hot rock to ensure everyone can enjoy hot rock dining safely.
Kids do love the experience of cooking on our Black Rock Grill's. We recommend that you think about and introduce a child policy.
You should certainly make sure that parents and guardians are aware that Black Rock Grill meals are served on a super hot rock and that there is the potential that if the rock is touched then they will likely get a burn.
No two kids are the same; some do what they are told, some forget what they are told and some are totally belligerent and will not do what they are told.
Please ensure you include your Child policy in all your staff training so your entire crew is able to advise your customers & guests.

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