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  • Can I track my order?

    Yes, once your order has been sent we will give you a tracking number. If you are concerned about a delivery or it is late, check our website for your country office phone number or email [email protected] and one of our team will look into it for you.

  • Is Black Rock Grill GDPR compliant?

    Yes we are, we take data protection very seriously and only collect the data that we need to place the order. We don’t store data longer than we need to. The details can be found in our Privacy Policy.

  • What if I need to return something?

    If your product arrives damaged or gets damaged after use, email some photos to [email protected] and one of our team members will discuss sending a replacement product with you.

  • Does the steak on the stone set off the smoke alarms?

    Tabletop cooking in the restaurant is going to generate some fumes and we recommend the following to keep the fumes to a minimum, swap the smoke detectors for heat detectors, trim excess fat from protein, do not marinate your protein in oil or butters, keep oils and fats to a minimum when cooking on the rock.

  • How does the exporting and shipping work?

    All exports are expertly packed in wooden crates to ensure that your Black Rock Grill system arrives in good condition. Consignments in the USA, Canada, Caribbean, Central & South America are dispatched from our office in New Castle DE. Within the EC we can arrange shipping door-to-door. For the rest of the world, our freight forwarders can arrange air freight or ocean freight depending on how quickly you want the Black Rock Grill. We prefer to ship DDP - Delivered Duty Paid which means the crate is delivered without you having to arrange to clear the goods locally. If DDP is not possible then your order will be shipped on CIF - Cost Insurance Freight basis to your nearest port, from where you will need to arrange customs clearance and delivery at your cost. We always get three quotes to ensure you are not paying over the odds.

  • Have the ovens been checked by external organisations for health and safety?

    The health and safety of our customers and their diners is very important to us.
    We go out of our way to ensure that our ovens comply with the latest legislation concerning work equipment.
    We are constantly updating and improving our equipment which complies with the following organizations:

    ANSI: Compliance to ANSI signifies that the design and manufacture procedures used are in line with the American National Standards and meet the Institutes essential requirements for openness, balance, consensus and due process.

    NSF: NSF International is The Public Health and Safety Company, providing public health and safety risk management solutions to companies, governments, and consumers around the world. Compliance means design, manufacture, and materials comply with the NSF International standard.

    CESA: Members undertake to operate to a code of conduct that covers the manufacture, supply, installation and after-sales service that buyers can expect from members of CESA. The CESA code ensures that any products for sale within the EU will be marked to confirm that they comply with relevant European directives.

    IP44: Our ovens have been accredited with the international standard for Ingress Protection against solids smaller than 1mm and protection against water spray from any direction. This is an essential requirement for Marine Compliant equipment.

    CE: The CE marking certifies that a product has met EU consumer safety, health or environmental requirements.

  • How can I pay for a Black Rock Grill system?

    We ask for payment in advance before we ship your order. Payment can be made by bank transfer, credit card, paypal and all other online payment methods.

  • What is included when I order a Black Rock Grill system for my restaurant?

    Black Rock Grill Systems include all you will need to get up and operational. Each system comes with a different number of rocks and platters but they all come with the following:

    Oven
    Rocks
    Porcelain platters or Bamboo Platters
    Stainless steel under plates
    Rock shovel and pick
    Warranty
    Menu planning ideas
    Table Talkers
    Meal Flags
    Disposable bibs
    Flakey grilling salt
    Images for marketing
    Wiring diagram for your electrician if you need to make some changes
    We also include a staff training video and manual with risk assessments and health and safety advice.

  • What is the ROI on a Black Rock Grill system?

    Black Rock Grill is a high quality dining product so operators are able to charge a premium on meals served on the rock; this tends to have a beneficial effect on the food margin.

    If you serve an extra 8 meals a day (assuming that this is an 8oz steak) then the payback time on your total outlay for Black Rock Grill system could be around 2 to 3 months.

    We can supply more detailed operational figures once we know what you are planning.

  • What food should I put on my menu once Black Rock Grill is installed?

    One of the major benefits of the Black Rock Grill is the 440°C / 824°F rock oven. The higher temperature allows you to include a range of food on your menu.
    The high-temperature rock oven heats the rock to achieves the bacteria kill time 75°C /167°F for 30 seconds and so you can include chicken, burgers, pork on your menu.
    Typically beef steak is the favorite meat but there are a number of venues that attract customers with exotic meats like Zebra, crocodile, buffalo, kangaroo, and ostrich etc.
    Seafood steak and fillet cuts are popular so also is lobster. For a more comprehensive list please reach out to us.
    Black Rock Grill is used in a whole range of different restaurants. The system can be adapted to many different ethnic styles of food and marinades including Indian, Mediterranean, Asian, Fusion and Arabic to name but a few.