Product return policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If the item is not in the original packaging or has been used then we have the right to refuse a refund.

Please put the original packing slip into the packaging/box so we can identify who and where the return has come from and send to: 

Black Rock Grill

Unit 1 Bear Court

Basingstoke UK

RG24 8QT

There are certain situations where only partial refunds are granted:

Any item not in its original condition or is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Please note that partial refunds are given at our discretion once the goods have been received.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:

Black Rock Grill

Unit 1 Bear Court

Basingstoke UK

RG24 8QT

If you are shipping an item over $40, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you have any questions please email us: [email protected]